Contact Us
Contact Us
Thank you for visiting SWIITER.
We're here to help with questions about our products, orders, shipping, tracking, returns, refunds, cancellations, and after-sales support.
If you need assistance, please contact our customer service team using the information below.
Customer Support
Email:
service@swiiter.com
You can contact us regarding:
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Product questions
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Order information
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Order changes
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Order cancellations
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Shipping and delivery
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Package tracking
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Missing packages
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Damaged or defective products
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Incorrect products
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Returns
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Refunds
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After-sales support
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General website inquiries
To help us assist you more efficiently, please include your order number when contacting us about an existing order.
Customer Service Hours
Monday to Friday
9:00 AM – 6:00 PM (Hong Kong Time)
We aim to respond to customer inquiries within 24–48 business hours.
Messages received outside our customer service hours, on weekends, or during public holidays will be reviewed as soon as possible during the next available business period.
Order Support
If your inquiry is related to an existing order, please include:
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Your order number
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Full name used for the order
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Email address used at checkout
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A brief description of your request
For damaged, defective, incorrect, or missing products, please also include clear photos or videos where applicable.
Providing complete information can help us review your request more efficiently.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
Cancellation requests should generally be submitted within 48 hours after the order is placed.
Please note that submitting a cancellation or modification request does not guarantee that the order can be changed or cancelled.
Once an order has entered fulfillment or has already been shipped, changes or cancellations may no longer be possible.
Shipping & Tracking Support
Most orders are processed within approximately 1–3 business days.
Typical estimated delivery times are:
Local or Domestic Delivery, where available:
Approximately 3–7 business days
International / Cross-Border Delivery:
Approximately 7–21 business days
Tracking information may take approximately 24–72 hours after shipment to begin showing updates.
If your package appears significantly delayed or tracking has not updated for an extended period, please contact us with your order number and tracking information.
Returns & Refunds
Eligible return requests generally must be submitted within 30 days after delivery.
Before returning any product, please contact:
Our customer service team will review your request and provide the appropriate return instructions.
Please do not send a return package without contacting us first.
Unauthorized returns may not be properly identified or processed.
Business Information
Brand Name:
SWIITER
Legal Company Name:
Chengdu Kunju Technology Co., Ltd.
Chengdu Kunju Technology Co., Ltd. is the official operating company of SWIITER.
Business & Return Address
Chengdu Kunju Technology Co., Ltd.
Room 4, 16th Floor, Building 10,
No. 399, West Section of Fucheng Avenue,
Chengdu High-tech Zone,
China (Sichuan) Pilot Free Trade Zone,
Chengdu, Sichuan Province, China
This is the registered business and return address of Chengdu Kunju Technology Co., Ltd.
Important: Please contact our customer service team before sending any return package to this address.
Return instructions may vary depending on the product, order, customer location, and reason for return.
Before Contacting Us
For faster assistance, please check that your message includes all relevant information.
For order questions, provide your order number.
For shipping questions, provide your order number and tracking number if available.
For damaged or defective products, provide photos or videos clearly showing the issue.
For returns or refunds, provide your order number, the product involved, and the reason for your request.
Contact SWIITER
For product questions, orders, shipping, tracking, returns, refunds, cancellations, and after-sales support:
Email:
service@swiiter.com
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM (Hong Kong Time)
Response Time:
We aim to respond within 24–48 business hours.
We appreciate your patience and look forward to assisting you.