Shipping Policy

Shipping Policy

Last Updated: September 23, 2026

Thank you for shopping with SWIITER.

SWIITER is operated by Chengdu Kunju Technology Co., Ltd. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

If you have any questions about your order or shipment, please contact us at service@swiiter.com.

1. ORDER PROCESSING

Most orders are processed within approximately 1–3 business days after payment has been successfully completed.

Order processing may include:

  • Payment verification

  • Order verification

  • Product preparation

  • Quality checks

  • Packaging

  • Transfer to the shipping carrier

Business days generally exclude weekends and public holidays.

During high-volume sales periods, holidays, major promotions, or other exceptional circumstances, processing may require additional time.

2. ESTIMATED DELIVERY TIMES

Delivery times vary depending on the destination, shipping method, logistics provider, customs clearance, local delivery conditions, and other factors.

Typical estimated delivery times are:

Order Processing:
Approximately 1–3 business days

Local or Domestic Delivery, where available:
Approximately 3–7 business days

International / Cross-Border Delivery:
Approximately 7–21 business days

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary.

3. TOTAL DELIVERY TIME

The total time required to receive your order generally consists of:

Processing Time + Shipping Time

For example, an international order may require approximately:

1–3 business days processing
plus
7–21 business days shipping

Delivery times begin after the order has been processed and handed over to the carrier.

4. SHIPPING DESTINATIONS

SWIITER may ship to customers in multiple countries and regions.

Available shipping destinations may vary depending on:

  • Product availability

  • Warehouse availability

  • Logistics coverage

  • Carrier restrictions

  • Local regulations

  • Product type

The shipping options available for your address will normally be displayed during checkout.

If delivery is unavailable to your location, the checkout system may prevent the order from being completed or our customer service team may contact you regarding available options.

5. SHIPPING COSTS

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Shipping costs may vary depending on:

  • Destination

  • Product

  • Order value

  • Package weight or size

  • Shipping method

  • Promotional offers

If a free-shipping promotion is available, the applicable conditions will be displayed on the website or during checkout.

6. ORDER CONFIRMATION

After successfully placing an order, you should receive an order confirmation email containing your order information.

Please carefully review:

  • Your name

  • Shipping address

  • Products ordered

  • Product variants

  • Quantities

  • Contact information

If any information is incorrect, please contact us as soon as possible at:

service@swiiter.com

7. SHIPPING CONFIRMATION

Once your order has been processed and shipped, you may receive a shipping confirmation email containing your tracking information.

Depending on the carrier and logistics route, tracking information may include:

  • Tracking number

  • Carrier information

  • Shipment status

  • Tracking link

  • Estimated delivery information

8. TRACKING UPDATES

Tracking information may take approximately 24–72 hours after shipment to become available or show its first update.

This delay may occur because the carrier needs time to:

  • Receive the package

  • Scan the shipment

  • Transfer tracking information

  • Update its logistics system

A tracking number that does not update immediately does not necessarily mean that the package has not been shipped.

9. WHY TRACKING MAY STOP UPDATING

International shipments may occasionally go several days without a visible tracking update.

This can happen while the package is:

  • Moving between countries

  • Waiting for customs clearance

  • Transferring between logistics providers

  • Moving between sorting centers

  • Waiting for a local carrier scan

  • In long-distance transportation

Temporary gaps in tracking updates do not necessarily indicate that a package has been lost.

If your tracking has not shown a meaningful update for an extended period, please contact us at service@swiiter.com.

10. MULTIPLE PACKAGES

Orders containing multiple products may occasionally be shipped separately.

This can occur when:

  • Products are stored in different fulfillment locations

  • Products become ready for shipment at different times

  • Different carriers are used

  • Package size or logistics requirements make separate shipping more efficient

You may therefore receive:

  • Multiple packages

  • Multiple tracking numbers

  • Products on different delivery dates

Receiving only part of your order does not necessarily mean that the remaining products are missing.

11. INTERNATIONAL SHIPPING

Some SWIITER orders may be shipped internationally or cross-border.

International shipments may pass through multiple logistics facilities and carriers before reaching the final destination.

Delivery times may be affected by:

  • International transportation

  • Customs processing

  • Border inspections

  • Local postal services

  • Regional delivery conditions

  • Carrier capacity

  • Weather

  • Public holidays

These circumstances may occasionally result in delivery times longer than the estimated timeframe.

12. CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs procedures, import duties, taxes, or other fees depending on the destination country or region.

The application of these fees is determined by local authorities and applicable laws.

Where taxes, duties, or other charges are collected during checkout, this may be indicated at checkout.

Where charges are imposed separately by customs authorities or local carriers, customers may be responsible for such charges unless otherwise stated or required by applicable law.

SWIITER does not control customs processing times or charges imposed by government authorities.

13. CUSTOMS DELAYS

Customs authorities may occasionally inspect or temporarily hold international shipments.

Such inspections may cause delivery delays beyond our estimated shipping timeframe.

SWIITER cannot guarantee customs clearance times because customs procedures are controlled by government authorities in the destination country or region.

If additional information is required for customs clearance, the carrier or customs authority may contact the recipient directly.

14. DELIVERY DELAYS

Although we work with logistics providers to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our reasonable control.

These may include:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Customs delays

  • Carrier delays

  • Labor disruptions

  • Public holidays

  • High seasonal shipping volumes

  • Incorrect or incomplete delivery information

  • Security inspections

  • Local delivery restrictions

  • Other unexpected logistics events

Estimated delivery times are provided for reference and are not guaranteed.

15. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify the following carefully:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Telephone number

If you notice an error after placing your order, please contact:

service@swiiter.com

as soon as possible.

If the order has not yet been processed or shipped, we will try to update the address.

Once the package has been shipped, we cannot guarantee that the address can be changed.

16. ADDRESS CHANGE REQUESTS

Shipping address changes are not guaranteed after an order has entered fulfillment.

If the package has already been transferred to the carrier, the carrier may be unable to redirect the shipment.

SWIITER is not responsible for delivery problems caused by incorrect or incomplete addresses provided by the customer, except where otherwise required by applicable law.

Additional redelivery or reshipping costs may apply.

17. ORDER CANCELLATIONS BEFORE SHIPMENT

Cancellation requests should generally be submitted within 48 hours after the order is placed.

Please contact:

service@swiiter.com

and provide your order number.

Submitting a cancellation request does not automatically mean the order has been cancelled.

If your order has already entered fulfillment or has been shipped, cancellation may no longer be possible.

In that situation, the order may need to be handled under our Return & Refund Policy after delivery.

18. FAILED DELIVERY ATTEMPTS

A delivery may fail because of:

  • Incorrect address

  • Incomplete address

  • Recipient unavailable

  • Access restrictions

  • Incorrect telephone number

  • Failure to collect the package

  • Refusal of delivery

Depending on the carrier, the package may be:

  • Held for pickup

  • Scheduled for another delivery attempt

  • Returned to the carrier facility

  • Returned to the sender

Customers should monitor their tracking information and cooperate with the carrier when necessary.

19. UNCLAIMED OR REFUSED PACKAGES

If a package is returned because the recipient:

  • Refused delivery

  • Did not collect the package

  • Failed to respond to carrier requests

  • Provided incorrect delivery information

additional shipping or handling charges may apply.

Refund eligibility will depend on whether the package is successfully returned and the circumstances of the order.

Please contact us before refusing a shipment whenever possible.

20. PACKAGE MARKED AS DELIVERED BUT NOT RECEIVED

If tracking shows that your order has been delivered but you cannot locate the package, please first:

  • Check around the delivery location

  • Check entrances, porches, garages, or secure delivery areas

  • Ask household members

  • Ask neighbors where appropriate

  • Check with building reception or mailroom staff

  • Contact the local delivery carrier

Carriers may occasionally mark a shipment as delivered shortly before the package is physically placed at the delivery location.

If you still cannot locate the package after completing these checks, contact:

service@swiiter.com

and provide your order number and tracking information.

We will review the available shipment information and assist where reasonably possible.

21. LOST PACKAGES

A package is not automatically considered lost simply because tracking has temporarily stopped updating or delivery has been delayed.

If tracking information indicates that a shipment may have been lost, please contact us.

We may need to:

  • Review tracking records

  • Contact the logistics provider

  • Request a carrier investigation

  • Verify delivery details

Where a package is confirmed as lost, we will review the circumstances and provide an appropriate resolution in accordance with our policies and applicable law.

22. DAMAGED PACKAGES

If your package arrives visibly damaged, please take clear photos of:

  • The outer shipping package

  • Shipping label

  • Damaged areas

  • Product packaging

  • Product itself

Please contact service@swiiter.com as soon as possible.

Do not discard the packaging until your request has been reviewed, as photos or packaging information may be required for a carrier or damage claim.

23. MISSING PRODUCTS

If your package arrives but one or more products appear to be missing, first verify whether the order was divided into multiple shipments.

You can check:

  • Your shipping confirmation emails

  • Tracking numbers

  • Package information

If all shipments have been delivered and a product is still missing, please contact us with:

  • Your order number

  • Name of the missing product

  • Photos of the package received

  • Photos of the shipping label where available

We will review the issue and assist you accordingly.

24. PO BOXES AND SPECIAL DELIVERY ADDRESSES

Delivery to PO Boxes, military addresses, parcel lockers, remote areas, or other special-address formats may depend on the carrier and destination.

Some shipping methods may not support these address types.

If your selected carrier cannot deliver to the address provided, we may contact you to request an alternative delivery address.

25. SHIPPING RESTRICTIONS

Certain products may be subject to shipping restrictions because of:

  • Battery regulations

  • Transportation regulations

  • Product composition

  • Size or weight restrictions

  • Customs rules

  • Destination-country regulations

  • Carrier policies

As a result, some products may not be available for delivery to every country or region.

Availability at checkout does not override applicable legal or carrier restrictions.

26. SHIPPING DURING HOLIDAYS AND PROMOTIONAL PERIODS

Shipping and processing times may be longer during:

  • Major holidays

  • Black Friday

  • Cyber Monday

  • Seasonal sales

  • Major promotional campaigns

  • High-volume shopping periods

Carriers may also experience increased parcel volumes during these periods.

We recommend allowing additional time for delivery when ordering during major sales or holiday seasons.

27. CUSTOMER RESPONSIBILITY

Customers are responsible for:

  • Providing accurate contact information

  • Providing a complete delivery address

  • Monitoring shipment tracking

  • Responding to reasonable carrier requests

  • Collecting packages when required

  • Paying applicable customs charges where required by local law

  • Contacting us promptly if there is a delivery issue

Providing accurate information helps reduce delivery delays and failed deliveries.

28. SHIPPING INFORMATION AND ESTIMATES

Any delivery date, arrival date, or shipping timeframe displayed on our website, checkout page, order confirmation, or tracking service is an estimate unless expressly stated otherwise.

We cannot guarantee that every shipment will arrive within the estimated timeframe because certain logistics circumstances are outside our direct control.

29. RETURNS AFTER DELIVERY

If you receive your order and wish to return an eligible product, please review our Return & Refund Policy.

Eligible return requests generally must be submitted within 30 days after delivery.

Do not send products back without first contacting our customer service team and receiving return instructions.

30. BUSINESS & RETURN ADDRESS

The registered business and return address of SWIITER's operating company is:

Chengdu Kunju Technology Co., Ltd.
Room 4, 16th Floor, Building 10,
No. 399, West Section of Fucheng Avenue,
Chengdu High-tech Zone,
China (Sichuan) Pilot Free Trade Zone,
Chengdu, Sichuan Province, China

Important: This address should not be used for unauthorized returns.

Please contact service@swiiter.com before sending any return package.

Return instructions may vary depending on the order, product, location, and circumstances.

31. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes in:

  • Shipping methods

  • Logistics providers

  • Fulfillment arrangements

  • Service areas

  • Business practices

  • Legal requirements

When this policy is updated, we may revise the "Last Updated" date at the top of this page.

32. CONTACT US

If you have questions about shipping, tracking, delivery, lost packages, damaged packages, returns, refunds, cancellations, or after-sales support, please contact us.

Brand Name:
SWIITER

Legal Company Name:
Chengdu Kunju Technology Co., Ltd.

Business & Return Address:
Room 4, 16th Floor, Building 10,
No. 399, West Section of Fucheng Avenue,
Chengdu High-tech Zone,
China (Sichuan) Pilot Free Trade Zone,
Chengdu, Sichuan Province, China

Customer Support Email:
service@swiiter.com

Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM (Hong Kong Time)

We aim to respond to customer inquiries within 24–48 business hours.