Terms of Use

Terms of Use

Last Updated: September 23, 2026

Welcome to SWIITER.

These Terms of Use ("Terms") govern your access to and use of the SWIITER website, online store, products, services, features, content, and related customer services.

SWIITER is operated by Chengdu Kunju Technology Co., Ltd. ("SWIITER," "we," "us," or "our").

By visiting our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. ABOUT SWIITER

Brand Name:
SWIITER

Legal Company Name:
Chengdu Kunju Technology Co., Ltd.

Chengdu Kunju Technology Co., Ltd. is the official operating company of SWIITER and is responsible for the operation of the website, order management, customer support, and related services.

2. ELIGIBILITY

By using this website or placing an order, you represent that:

  • You are legally capable of entering into a binding agreement

  • You are of the age of majority in your jurisdiction, or you are using the website with appropriate permission from a parent or legal guardian

  • The information you provide is accurate and complete

  • You will use our website and services only for lawful purposes

You may not use our website or services in violation of applicable laws or regulations.

3. ONLINE STORE TERMS

Our website allows customers to browse and purchase products offered by SWIITER.

You agree not to use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You may not:

  • Attempt to interfere with the operation of the website

  • Introduce viruses, malicious code, or harmful software

  • Attempt to gain unauthorized access to systems or accounts

  • Use automated tools to improperly scrape or extract website information

  • Misrepresent your identity

  • Submit false payment information

  • Place fraudulent orders

  • Abuse promotions, discounts, returns, or refunds

  • Infringe the intellectual property rights of SWIITER or others

We reserve the right to restrict or terminate access to our services where reasonably necessary to protect our customers, website, systems, or business.

4. PRODUCT INFORMATION

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, dimensions, features, packaging information, and other product details.

However, minor differences may occur due to:

  • Screen or monitor settings

  • Photography and lighting

  • Manufacturing tolerances

  • Production batches

  • Manual measurements

  • Packaging updates

  • Product improvements

Product colors displayed on a screen may not exactly match the physical product.

Minor variations that do not materially affect the normal function of a product are not necessarily considered defects.

5. PRODUCT AVAILABILITY

Products are subject to availability.

We may:

  • Add or remove products

  • Change available variants

  • Limit quantities

  • Discontinue products

  • Update product specifications

  • Restrict sales to certain countries or regions

We do not guarantee that every product displayed on our website will remain continuously available.

If a product becomes unavailable after an order is placed, we may contact you regarding a replacement, cancellation, or refund as appropriate.

6. PRICING

Product prices are displayed on the website and may vary by:

  • Country or region

  • Currency

  • Promotion

  • Product variant

  • Bundle quantity

  • Market conditions

We reserve the right to change product prices at any time.

Price changes will not normally affect orders that have already been successfully completed and accepted, except where a clear pricing or technical error has occurred.

7. PRICING ERRORS

Although we make reasonable efforts to maintain accurate pricing, errors may occasionally occur.

If a product is listed at an obviously incorrect price due to:

  • Typographical error

  • Technical malfunction

  • System error

  • Currency conversion error

  • Promotional configuration error

we reserve the right, where permitted by law, to correct the error and contact you before fulfilling the affected order.

If payment has already been collected and the order cannot reasonably be fulfilled at the erroneous price, an appropriate refund may be issued.

8. ORDERS

Placing an order constitutes an offer to purchase products from us.

Receiving an automated order confirmation does not necessarily mean that an order has been finally accepted or shipped.

We may review orders for:

  • Payment authorization

  • Fraud prevention

  • Inventory availability

  • Shipping restrictions

  • Address accuracy

  • Order irregularities

We reserve the right to refuse or cancel an order where reasonably necessary and permitted by law.

9. ORDER LIMITATIONS

We may limit or cancel quantities purchased per:

  • Person

  • Household

  • Account

  • Payment method

  • Shipping address

  • Billing address

  • Order

These restrictions may apply where we reasonably believe an order is intended for unauthorized resale, fraudulent activity, promotional abuse, or other improper purposes.

10. ORDER INFORMATION

You are responsible for providing accurate and complete information when placing an order.

This includes:

  • Full name

  • Email address

  • Telephone number

  • Shipping address

  • Billing information

  • Postal or ZIP code

  • Country or region

  • Product variant

  • Quantity

SWIITER is not responsible for delays or failed deliveries caused by inaccurate information provided by the customer, except where otherwise required by law.

11. PAYMENTS

Available payment methods are displayed during checkout.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method

  • The payment information provided is accurate

  • You authorize the applicable payment amount to be charged

Payments may be processed by third-party payment service providers.

Your use of those services may also be subject to the terms and privacy practices of the applicable payment provider.

12. FRAUD PREVENTION

Orders may be subject to automated or manual fraud screening.

We may request additional verification if an order appears unusual or presents an elevated risk.

Where reasonably necessary, we may delay, refuse, or cancel an order to prevent:

  • Fraud

  • Unauthorized transactions

  • Payment abuse

  • Chargeback abuse

  • Identity misuse

  • Other unlawful activity

13. PROMOTIONS AND DISCOUNTS

SWIITER may offer:

  • Discount codes

  • Bundle discounts

  • Quantity discounts

  • Free gifts

  • Limited-time promotions

  • Free shipping promotions

  • Other promotional offers

Unless otherwise stated, promotions:

  • May be available for a limited period

  • May not be combined with other offers

  • May be limited to certain products

  • May be limited by region

  • May be subject to minimum purchase requirements

  • May be withdrawn or changed before purchase

Promotional terms displayed with a specific offer form part of these Terms.

14. FREE GIFTS

Certain promotions may include free gifts when specified purchase conditions are satisfied.

Free gifts:

  • May be subject to availability

  • May not be redeemable for cash

  • May not be substituted unless stated

  • May need to be returned if the qualifying purchase is returned

Where a promotional gift is not returned with a qualifying returned order, its applicable value may be deducted from the refund where permitted by law.

15. SHIPPING

Shipping and delivery are governed by our Shipping Policy.

Our typical processing time is approximately:

1–3 business days

Typical estimated delivery times include:

Local or domestic delivery, where available:
Approximately 3–7 business days

International / cross-border delivery:
Approximately 7–21 business days

These delivery periods are estimates and are not guaranteed.

Actual delivery times may vary because of logistics, customs, weather, carrier conditions, holidays, and other circumstances.

16. TRACKING

Tracking information may be provided after an order has shipped.

Carrier tracking systems may require approximately 24–72 hours after shipment before showing the first meaningful update.

Temporary gaps in tracking updates do not necessarily indicate that a package has been lost.

17. INTERNATIONAL ORDERS

International orders may be subject to:

  • Customs inspections

  • Import procedures

  • Local duties

  • Taxes

  • Fees

  • Carrier restrictions

Where duties, taxes, or other charges are not collected during checkout, the customer may be responsible for charges imposed by local authorities or carriers, unless otherwise required by law.

18. ORDER CANCELLATIONS

Cancellation requests should generally be submitted within 48 hours after the order is placed.

Cancellation requests should be sent to:

service@swiiter.com

Submitting a cancellation request does not guarantee that an order can be cancelled.

If an order has already entered fulfillment or been shipped, cancellation may no longer be possible.

The order may instead need to be handled under our Return & Refund Policy.

19. RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy.

Eligible return requests generally must be submitted within:

30 days after delivery

Customers must contact us before returning a product.

Do not send an unauthorized return directly to our business or return address.

Return eligibility, shipping costs, refund amounts, and refund processing depend on the circumstances of the order and applicable law.

20. REFUNDS

Approved refunds are generally issued to the original payment method.

After a refund is issued, the customer's:

  • Bank

  • Card issuer

  • Payment processor

  • Financial institution

may require additional time before the funds appear in the customer's account.

A refund approval or refund issuance does not necessarily mean that the funds will immediately appear in the customer's account.

21. ACCOUNT INFORMATION

If account functionality is available, you are responsible for maintaining the confidentiality of your account credentials.

You are responsible for activity occurring through your account unless the activity resulted from circumstances that you could not reasonably control.

Please contact us promptly if you believe your account has been accessed without authorization.

22. CUSTOMER COMMUNICATIONS

You agree that we may contact you regarding:

  • Orders

  • Payments

  • Shipping

  • Tracking

  • Returns

  • Refunds

  • Customer service

  • Fraud prevention

  • Account security

  • Important service updates

Transactional communications may continue even if you have opted out of promotional marketing.

23. MARKETING COMMUNICATIONS

Where permitted by law and where appropriate consent has been obtained, we may send:

  • Promotional emails

  • Product announcements

  • Special offers

  • Discounts

  • Marketing communications

You may unsubscribe from marketing emails through the unsubscribe link provided in those communications or by contacting us.

Unsubscribing from promotional communications does not affect necessary transactional messages.

24. INTELLECTUAL PROPERTY

Unless otherwise stated, content available through the SWIITER website is owned by or licensed to SWIITER or Chengdu Kunju Technology Co., Ltd.

This may include:

  • Brand names

  • Logos

  • Website designs

  • Product descriptions

  • Text

  • Graphics

  • Images

  • Videos

  • Icons

  • Software

  • Page layouts

  • Marketing materials

Such content may be protected by copyright, trademark, and other intellectual property laws.

25. LIMITED WEBSITE USE

You may access our website for personal and lawful shopping purposes.

Unless authorized by us or permitted by law, you may not:

  • Reproduce substantial website content

  • Republish our content

  • Sell or commercially exploit our content

  • Modify protected content

  • Use SWIITER trademarks without permission

  • Copy website designs for commercial purposes

  • Remove ownership or copyright notices

26. USER SUBMISSIONS

If you submit:

  • Reviews

  • Comments

  • Photographs

  • Videos

  • Feedback

  • Suggestions

  • Other content

you represent that you have the right to provide that content.

You must not submit material that:

  • Is unlawful

  • Is fraudulent

  • Infringes another person's rights

  • Contains malware

  • Is intentionally misleading

  • Contains unauthorized personal information

  • Is defamatory or abusive

27. REVIEWS AND USER-GENERATED CONTENT

Where you voluntarily submit a product review or other content for public display, you understand that the content may become visible to other users.

Where permitted by applicable law, you grant us a non-exclusive right to use, reproduce, display, format, and distribute content that you intentionally submit for publication in connection with our store and products.

This does not transfer ownership of your original content to us.

28. FEEDBACK AND SUGGESTIONS

If you voluntarily provide general suggestions or feedback regarding SWIITER products or services, we may use that feedback to improve our business and services.

This does not require us to implement any suggestion or provide compensation unless separately agreed in writing.

29. THIRD-PARTY SERVICES

Our website may rely on third-party services such as:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Analytics services

  • Advertising platforms

  • Customer support services

  • Fraud prevention providers

  • Technology providers

We are not responsible for the independent acts, policies, or systems of third-party providers beyond the extent required by applicable law.

30. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience.

We do not necessarily control or endorse third-party websites.

Your use of third-party websites is subject to their own:

  • Terms

  • Privacy policies

  • Security practices

You should review those policies before providing personal or payment information.

31. WEBSITE AVAILABILITY

We aim to maintain reliable website access but do not guarantee that the website will always be:

  • Available

  • Uninterrupted

  • Error-free

  • Free from temporary technical problems

Website access may occasionally be interrupted because of:

  • Maintenance

  • Updates

  • Technical failures

  • Network issues

  • Security incidents

  • Third-party service disruptions

32. CHANGES TO THE WEBSITE

We may update, modify, suspend, or discontinue parts of our website or services when reasonably necessary.

This may include changes to:

  • Website features

  • Product categories

  • Payment options

  • Shipping services

  • Store functionality

  • Account features

Such changes do not affect mandatory rights that customers may have under applicable law.

33. PRODUCT USE

Customers are responsible for:

  • Reading product instructions

  • Following warnings

  • Using products as intended

  • Following reasonable safety precautions

  • Ensuring the product is appropriate for their intended use

Products should not be used in a manner inconsistent with their instructions, labeling, or intended purpose.

34. INFORMATIONAL CONTENT

General content provided on our website is intended to help customers understand our products and services.

Unless expressly stated otherwise, website content should not be treated as professional:

  • Medical advice

  • Legal advice

  • Financial advice

  • Technical certification

  • Professional diagnosis

Where specialized advice is appropriate, customers should consult a qualified professional.

35. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the website and services are provided on an "as available" basis.

We do not guarantee that:

  • The website will always operate without interruption

  • Every product will always remain available

  • Every delivery estimate will be achieved

  • Every website error will be immediately corrected

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

36. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, SWIITER and Chengdu Kunju Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances beyond our reasonable control.

This may include certain losses resulting from:

  • Carrier delays

  • Internet outages

  • Third-party service interruptions

  • Force majeure events

  • Unauthorized misuse by the customer

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

37. CONSUMER RIGHTS

Nothing in these Terms is intended to exclude, waive, restrict, or replace mandatory consumer rights available under applicable law.

If the laws of your country, state, province, or region provide rights that cannot legally be waived, those rights continue to apply.

38. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from your:

  • Unlawful use of our website

  • Fraudulent activity

  • Violation of these Terms

  • Infringement of third-party rights

This provision does not apply where responsibility cannot legally be imposed on the customer.

39. FORCE MAJEURE

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters

  • Severe weather

  • War

  • Civil unrest

  • Public health emergencies

  • Transportation disruptions

  • Government restrictions

  • Customs interruptions

  • Labor disputes

  • Telecommunications outages

  • Carrier disruptions

  • Supply chain interruptions

Where appropriate, we will make reasonable efforts to minimize the effect of such events.

40. SUSPENSION OR TERMINATION

We may suspend or terminate access to our website or services where reasonably necessary because of:

  • Fraud

  • Illegal activity

  • Security threats

  • Abuse of our systems

  • Repeated violation of these Terms

  • Unauthorized access attempts

Termination does not affect rights or obligations that arose before termination.

41. PRIVACY

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in the applicable Privacy Policy.

42. COOKIES

Our website may use cookies and similar technologies to:

  • Operate website functions

  • Maintain shopping carts

  • Remember preferences

  • Analyze website usage

  • Prevent fraud

  • Measure advertising

  • Improve services

Please review our Privacy Policy and applicable cookie controls for additional information.

43. CHARGEBACKS AND PAYMENT DISPUTES

If you experience an issue with an order, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

If you submit a chargeback or payment dispute, we may provide relevant information to the applicable payment provider, including:

  • Order records

  • Payment records

  • Tracking information

  • Delivery records

  • Customer communications

  • Refund records

We will only use such information as reasonably necessary to respond to the dispute.

44. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue to remain effective.

45. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we permanently waive the right to enforce that provision later.

46. ENTIRE AGREEMENT

These Terms, together with our applicable:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Other policies displayed on the website

form the terms governing your use of the SWIITER website and purchases from our store, except where additional terms are expressly agreed.

47. GOVERNING LAW

These Terms will be interpreted in accordance with applicable laws governing Chengdu Kunju Technology Co., Ltd., subject to any mandatory consumer protection laws that apply to customers in their place of residence.

Nothing in this section removes any mandatory rights or protections that cannot legally be waived.

48. DISPUTE RESOLUTION

If you have a dispute relating to a product, order, payment, return, refund, or our services, please contact us first at:

service@swiiter.com

We will make reasonable efforts to review and resolve legitimate customer concerns.

Nothing in these Terms prevents a customer from exercising mandatory legal remedies available under applicable law.

49. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

  • Our business

  • Products

  • Website functionality

  • Policies

  • Technology

  • Legal or regulatory requirements

When these Terms are updated, we may revise the "Last Updated" date at the top of this page.

Your continued use of the website after an updated version becomes effective constitutes acceptance to the extent permitted by applicable law.

50. CONTACT INFORMATION

For questions regarding these Terms, products, orders, shipping, tracking, returns, refunds, cancellations, or after-sales support, please contact us.

Brand Name:
SWIITER

Legal Company Name:
Chengdu Kunju Technology Co., Ltd.

Business & Return Address:
Room 4, 16th Floor, Building 10,
No. 399, West Section of Fucheng Avenue,
Chengdu High-tech Zone,
China (Sichuan) Pilot Free Trade Zone,
Chengdu, Sichuan Province, China

Customer Support Email:
service@swiiter.com

Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM (Hong Kong Time)

We aim to respond to customer inquiries within 24–48 business hours.