Privacy Policy
Privacy Policy
Last Updated: September 23, 2026
This Privacy Policy explains how SWIITER, operated by Chengdu Kunju Technology Co., Ltd. ("SWIITER," "we," "us," or "our"), collects, uses, discloses, stores, and protects personal information when you visit our website, make a purchase, contact us, or otherwise use our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. ABOUT SWIITER
Brand Name: SWIITER
Legal Company Name: Chengdu Kunju Technology Co., Ltd.
Chengdu Kunju Technology Co., Ltd. is the official operating company of SWIITER and is responsible for the operation of the website, order management, customer service, after-sales support, and the handling of personal information described in this Privacy Policy.
2. PERSONAL INFORMATION WE COLLECT
We may collect personal information that you provide directly to us when you browse our website, place an order, create or use an account, contact customer service, subscribe to marketing communications, participate in promotions, or otherwise interact with SWIITER.
This information may include your name, email address, telephone number, billing address, shipping address, order information, purchased products, payment-related information, account information, communications with our customer service team, return or refund information, and any other information you voluntarily provide.
When you visit our website, certain information may also be collected automatically, including your IP address, browser type, device type, operating system, approximate location based on IP address, referring website, pages viewed, products viewed, shopping cart activity, checkout activity, interaction with advertisements, and other website usage information.
Payment information may be collected and processed by payment service providers. SWIITER does not necessarily receive or store your complete credit or debit card number.
3. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information directly from you when you provide information to us.
We may also collect information automatically through cookies, pixels, tags, analytics technologies, advertising technologies, server logs, and similar technologies when you use our website.
We may receive information from third parties that help us operate our business, including ecommerce platform providers, payment processors, shipping carriers, fulfillment providers, fraud prevention providers, analytics providers, advertising partners, customer support providers, and applications or services integrated with our online store.
4. HOW WE USE PERSONAL INFORMATION
We may use personal information to process and fulfill orders, verify payments, provide order confirmations, arrange shipment and delivery, provide tracking information, process returns and refunds, respond to cancellation requests, provide customer support, and communicate with you regarding your purchases.
We may also use information to operate, maintain, personalize, and improve our website and services; understand how customers interact with our store; troubleshoot technical issues; improve product offerings; conduct analytics; prevent fraud and unauthorized activity; protect the security of our website, customers, and business; comply with legal obligations; enforce our terms and policies; and establish, exercise, or defend legal claims.
Where permitted by applicable law, we may use your information to provide marketing communications, personalized product recommendations, promotional offers, and advertising that may be relevant to your interests.
5. LEGAL BASES FOR PROCESSING
Depending on where you live, applicable privacy laws may require us to identify a legal basis for processing your personal information.
Where required, we may process personal information because it is necessary to perform a contract with you, such as processing and delivering your order; because we have a legitimate business interest, such as improving our services, preventing fraud, and protecting our business; because you have provided consent; or because processing is necessary to comply with applicable legal obligations.
Where processing is based on consent, you may withdraw your consent where permitted by applicable law.
6. SHOPIFY AND ECOMMERCE SERVICES
Our online store may be hosted or supported by Shopify.
Shopify and related ecommerce services may process personal information in connection with website operation, checkout, transactions, store functionality, fraud prevention, analytics, and other ecommerce services.
Information processed by Shopify may also be subject to Shopify's own privacy practices and terms.
We may additionally use third-party applications or integrations that connect with our ecommerce platform to provide functionality such as order management, analytics, advertising, customer service, payments, fraud detection, fulfillment, and shipping.
7. PAYMENT PROCESSING
When you make a purchase, payment information may be transmitted directly to payment processors or financial institutions that facilitate your transaction.
These providers may collect information such as your payment card details, billing information, transaction details, authentication information, and fraud-prevention information.
We use payment information as necessary to complete transactions, process refunds, prevent fraud, and comply with financial and legal requirements.
We do not ask customers to provide complete payment card information through ordinary email communications.
8. SHIPPING AND ORDER FULFILLMENT
To deliver your order, we may provide necessary personal information to shipping carriers, warehouses, fulfillment providers, logistics providers, customs service providers, and other parties involved in order delivery.
This information may include your name, shipping address, telephone number, email address, order details, shipment information, and other information reasonably necessary to fulfill and deliver your purchase.
9. CUSTOMER SERVICE
When you contact us regarding products, orders, shipping, tracking, returns, refunds, cancellations, or after-sales support, we may collect and retain your communications and relevant order information.
This information is used to respond to your inquiry, verify your identity or order where appropriate, resolve issues, maintain customer service records, prevent fraud, and improve our services.
10. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, tags, local storage technologies, software development tools, and similar technologies.
These technologies may be used to keep the website functioning properly, remember preferences, maintain shopping cart information, understand website traffic, analyze customer behavior, measure website performance, prevent fraud, improve our services, and support advertising and marketing activities.
Some cookies may be essential for the operation of the website, while others may be used for analytics, personalization, or advertising.
Depending on your location, you may be able to manage certain cookie preferences through our website's privacy or cookie controls or through your browser settings.
Disabling some cookies may affect the functionality of certain parts of the website.
11. ANALYTICS AND ADVERTISING
We may work with analytics and advertising providers to understand website performance, measure marketing effectiveness, identify general customer interests, and provide advertising.
These providers may use cookies, pixels, device identifiers, IP addresses, browsing activity, purchase interactions, or similar information to provide their services.
Some privacy laws may define certain advertising-related disclosures of personal information as a "sale," "sharing," "targeted advertising," or a similar term even when money is not exchanged directly for personal information.
Where required by applicable law, we provide appropriate methods for customers to exercise applicable opt-out rights.
12. MARKETING COMMUNICATIONS
If you choose to receive promotional communications from SWIITER, we may use your email address or other contact information to send product information, promotions, special offers, announcements, and related marketing communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us at service@swiiter.com.
Unsubscribing from marketing communications does not prevent us from sending transactional communications related to an existing order, account, return, refund, customer service request, or other service-related matter.
13. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.
These third parties may include our ecommerce platform provider, payment processors, financial institutions, shipping carriers, fulfillment and warehouse providers, IT and hosting providers, analytics providers, advertising and marketing providers, customer support providers, fraud prevention and security providers, professional advisers, and other service providers supporting our operations.
We may also disclose information when required by law, regulation, court order, legal process, or valid request from a government or regulatory authority.
Information may also be disclosed when reasonably necessary to investigate fraud, enforce our agreements, protect our rights, protect customers, protect public safety, or establish, exercise, or defend legal claims.
If our business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction as permitted by applicable law.
14. SALE OR SHARING OF PERSONAL INFORMATION
We do not intentionally sell personal information in the ordinary meaning of selling customer information for money.
However, certain privacy laws use broader definitions of "sale" or "sharing" that may include the use of advertising, analytics, cookies, pixels, or similar technologies.
Where our use of these technologies is considered a sale, sharing, or targeted advertising under applicable law, eligible users may have the right to opt out.
You may contact us at service@swiiter.com regarding applicable privacy choices.
Where available, you may also use privacy preference controls provided through our website.
15. INTERNATIONAL DATA TRANSFERS
SWIITER serves customers who may be located in different countries and regions.
Our operating company is located in China, and our ecommerce platform, service providers, fulfillment partners, payment providers, analytics providers, and other business partners may operate in different countries.
As a result, your personal information may be transferred to, stored in, or processed in countries outside the country where you live, including China and other jurisdictions.
Privacy and data protection laws in these countries may differ from those in your jurisdiction.
Where required by applicable law, we take appropriate measures to support lawful international transfers of personal information.
16. DATA RETENTION
We retain personal information for as long as reasonably necessary to provide our services and fulfill the purposes described in this Privacy Policy.
Retention periods may depend on the nature of the information, the duration of our relationship with you, order and transaction requirements, customer service needs, fraud prevention requirements, tax and accounting requirements, applicable laws, dispute resolution needs, and legal limitation periods.
When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements and technical limitations.
17. DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmitting information over the internet and no electronic storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials or passwords associated with your use of our services.
If you believe your interaction with us is no longer secure, please contact us as soon as possible.
18. YOUR PRIVACY RIGHTS
Depending on where you live and applicable privacy law, you may have certain rights regarding your personal information.
These rights may include the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of information, receive a copy of certain information, restrict certain processing, object to certain processing, withdraw consent where processing is based on consent, opt out of certain targeted advertising or data sharing practices, or appeal certain decisions relating to a privacy request.
Privacy rights are not absolute and may be subject to exceptions or limitations under applicable law.
We may need to verify your identity before processing certain requests.
Where permitted by law, an authorized agent may submit a request on your behalf, subject to reasonable identity and authorization verification requirements.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
To submit a privacy request, please contact:
Please include sufficient information for us to identify your request and, where necessary, verify the relevant customer or account.
19. DO NOT SELL OR SHARE REQUESTS
Residents of certain jurisdictions may have a right to opt out of certain uses or disclosures of personal information that are legally considered a sale, sharing, or use for targeted advertising.
Where these rights apply, you may submit a request by contacting:
You may also use any applicable privacy preference or cookie controls provided on our website.
Where required by applicable law and technically supported, we may recognize certain browser-based privacy preference signals.
20. CHILDREN'S PRIVACY
Our website and services are intended for general adult consumers and are not directed toward children.
We do not knowingly collect personal information from children under 13 years of age, or a higher minimum age where required by applicable law, without appropriate authorization.
If you believe that a child has provided personal information to us in violation of applicable law, please contact service@swiiter.com so that we can review the matter and take appropriate action.
21. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, social media platforms, payment providers, applications, or services.
We are not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.
We encourage you to review the privacy policies of third parties before providing them with personal information.
22. USER-GENERATED CONTENT AND REVIEWS
If you submit a product review, testimonial, photograph, video, comment, or other content for public display, the information you choose to make public may be visible to other users.
Please avoid including personal or sensitive information in publicly accessible content unless you intend for that information to be publicly available.
23. FRAUD PREVENTION AND SECURITY
We may use personal information, transaction information, device information, account activity, and other relevant information to detect, investigate, and prevent fraudulent transactions, account abuse, unauthorized activity, security incidents, and other potentially harmful activity.
We may use third-party fraud detection or security providers to assist with these activities.
24. AUTOMATED PROCESSING
We may use automated technologies to assist with fraud detection, security, website personalization, analytics, advertising, or other operational purposes.
Where applicable law provides rights concerning decisions based solely on automated processing that produce legal or similarly significant effects, we will respect those rights as required by applicable law.
25. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, technology, legal obligations, or regulatory requirements.
When we update this Privacy Policy, we may revise the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
26. CONTACT US
If you have questions about this Privacy Policy, your personal information, an order, shipping, tracking, returns, refunds, cancellations, or after-sales support, please contact us.
Brand Name:
SWIITER
Legal Company Name:
Chengdu Kunju Technology Co., Ltd.
Business & Return Address:
Room 4, 16th Floor, Building 10,
No. 399, West Section of Fucheng Avenue,
Chengdu High-tech Zone,
China (Sichuan) Pilot Free Trade Zone,
Chengdu, Sichuan Province, China
Customer Support Email:
service@swiiter.com
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM (Hong Kong Time)
We aim to respond to customer inquiries within 24–48 business hours.